Refund Policy

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At Andrew Amaro Acupuncture, each appointment is prepared with dedicated time, clinical attention, and a commitment to providing safe, effective care. This policy outlines how payments, cancellations, and refunds are handled to ensure clarity and fairness for all clients.
 

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To honour the time set aside for your treatment:

• Appointments may be cancelled or rescheduled up to 24 hours before the scheduled time.

• Cancellations made within 24 hours, or failure to attend the appointment, are non‑refundable and charged at the full session rate.

• This applies to both single appointments and prepaid sessions.

If you need to adjust your appointment, please contact me directly as soon as possible so the time can be offered to another client.

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Completed Sessions

Payments for completed acupuncture or related therapy sessions are non‑refundable. This reflects the clinical time, expertise, and resources provided during your treatment.

Prepaid Sessions & Packages

All prepaid sessions, multi‑session packages, and advance bookings are non‑refundable, including any unused sessions.

• Prepaid sessions cannot be returned, transferred, or exchanged.

• Unused sessions do not qualify for partial or full refunds.

• Packages remain valid only for the duration specified at the time of purchase.

Missed or Late‑Cancelled Appointments

Missed appointments and cancellations made within 24 hours are non‑refundable and counted as a used session if part of a prepaid package.

Exceptional Circumstances

Refunds may be considered only in limited situations such as:

• A medical condition that prevents you from safely receiving treatment

• Practitioner‑initiated cancellations where rescheduling is not possible

These situations are reviewed individually and are not guaranteed.

Refund Processing (When Applicable)

Approved refunds (for exceptional circumstances only) are issued back to the original payment method. Processing times vary depending on your bank or payment provider.